These steps work for me and this is the reason I believe why.Ī device enrollment was attempted, however it failed becuase the device was not yet discoverd by AirWatch. What to do? In Apple Configurator 2, Version 2.9 (3J40) > Anything other than 'Unactivated' will make it fail. Once you can see the serial numbers under the Enrollment Status page, continue:ġ) connect the iPad to a mac os client running Apple Configuator.Ģ) When the device is connected, what is the activation status? If the serial numbers are NOT listed, do this: Devices listed under Enrollment status, Yes, OK. Does anybody have any suggestions that might be helpful?ĪPNs, good. It isn't affecting iOS device that are already enrolled just new enrollments.
I've tried renewing the APNS cert as well as the DEP cert, even though neither were expired, I've verified that the firewall is open and allowing all Apple traffic. 9th for this issue and I'm lucky if I can get support to respond to an email once a day so I'm coming here for help. I've had a support ticket open since Aug. Today I upgraded to version 1907 and the issue still remains. I did the patch and it installed successfully but the error still persisted. At the time we were on version 9.6.0.8 and support suggested installing a patch to version 9.6.0.25. This happened on DEP devices assigned to the AirWatch server, DEP devices not assigned to the AirWatch server, and non-DEP devices. Invalid profile.' when enrolling iOS devices. A couple of weeks ago we started seeing the message, ' The configuration for you iPad/iPod/iPhone could not be downloaded.
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